Based on 782 reviews
02:24 25 May 22
Dave was very professional, courteous and explained what he was foing and how it affects the system. My issues were addressed and resolved. Thank you.
18:13 24 May 22
After being given misinformation from the customer service rep, the owner Terry called me , apologized and took care of everything setting up my service appointment. He took an unfortunate situation and made it a pleasurable and responsive experience. KUDOS to Terry ! The technician came out and did a outstanding do g job. Timely and communicated information of what he did and what was needed. A very professional job. Very satisfied and will use them again.
13:24 23 May 22
Dave did a fantastic job. He explained everything clearly and completed the repair in a timely manner. Dave gets a 5 star rating.
02:12 23 May 22
It was a quick service call. We r very pleased with our split system that you installed. This will be our 3rd season with it.
15:14 19 May 22
Your reps Oscar and Kyle were outstanding. They were very professional and communicative. This is why I’ve used B&M for over 20 years,
10:17 16 May 22
Always prompt and knowledgeable professional staff.
03:13 14 May 22
I contacted Burns & McBride to provide some quotes for a new HVAC unit. They came out and provided me with three options after a thorough evaluation of my home and needs. Their sales team was NO PRESSURE. I appreciated their honest responses to my inquiries on the more expensive products offered and never felt pressured to get the more expensive option they offered. They were flexible with the installation dates. Their installation team (Casey!) was AMAZING - friendly, clean, and did a meticulous job installing the new unit both inside and outside of my home. I am so glad I contacted this company and look forward to working with them for years to come.
14:14 13 May 22
Burns & McBride was so polite and accommodating. They were quick to get some on out to fix our furnace.
13:17 13 May 22
Extremely professional, courteous, understanding, but mostly they know what they are doing!!!
19:42 11 May 22
Excellent service. Jesse is an A+ employee. He was polite, answered my questions, was informative about the state of the HVAC systems and worked quickly and efficiently. I was impressed by his level of customer service.
13:46 11 May 22
I have been very happy with Burns and McBride. Chris Kelch is an excellent technician very thorough and highly professional.
18:52 10 May 22
From sales (Mack) to service, Burns & McBride were excellent and professional every step of the way. A big thanks to Dominic and Jack! Both good natured guys that got the job done.
18:08 09 May 22
I was very pleased with Drew when he came out to my house so fast when we had no hot water! He was very professional in explaining what the problem was and showing me as he explained. He then referred me to the sales department because it looks like unfortunately I’m going to need a new boiler! Thank you for correctly diagnosing the problem and showing me as well. I’d recommend!
02:30 07 May 22
Burns and McBride always does a great job, arrives on time, explains what they did. I always get a live person when I call. They are excellent
02:29 06 May 22
Very knowledgeable and professional
22:16 05 May 22
The Burns & McBride team did an outstanding job with our AC install. Folks were very knowledgeable, careful as they performed work and very thorough. I vetted several companies and received apples to apples quotes from each. Burns & McBride was best by far. I can recommend them highly.
20:36 03 May 22
Jesse from Burns and McBride was very professional and courteous. He immediately diagnosed the problem, it took longer than I expected to get the part I needed but that was the manufacturer’s fault since part was covered under warranty. Once Burns and McBride received the part Jesse installed the part and spent significant time evacuating the system and recharging it with refrigerant. Very satisfied with service.
16:23 02 May 22
Annual inspections of heating and a/c done by Shane McHale. All went well! Shane was wonderful to work with…on-time, respectful and hard working. Thanks again for another good annual visit with Burns & McBride!
14:06 02 May 22
Ryan and Kenny were on time, professional and very knowledgeable. They are a great team and I appreciate them keeping our system going. Thank you!
22:58 27 Apr 22
Great customer service, installation was on schedule, and went better than expected. They really hid the unit and lines well from sight, cleaned everything better than they found it. Very helpful, courteous, and easy to work with.
11:17 23 Apr 22
Recently moved to my new home.Burns and McBride is my go to for all my HVAC needs.Andrew serviced my units today in preparation for the coming cooling season.Professional, efficient, informative, and friendly.I don’t know what more you could ask for.
21:31 22 Apr 22
Shane was very polite in assessing our HVAC unit!! Great job!! Thank you!!
20:00 20 Apr 22
Honesty is the keystone building a long term business relationship. The tech reset the heater and it worked, and was honest that there was no repairs needed. Wonderful to find a person in a type of business who has so much temptation.
20:37 18 Apr 22
Jim Myers, the Sales Consultant, is a true professional. Great detailed explanation of work to be done. Answered all questions completely. Not the lowest price out there but clearly the best value. The installers, Brian and Daniel, did an incredible job installing two heaters and AC units in one day.
13:49 11 Apr 22
Very professional. On time. Thoroughly checked heater. Love ❤️ burns and McBride
15:26 05 Apr 22
Had a new water heater installed, the installation and service was great. Jesse who did the installation was professional and personable. Easy to talk to and answered all my questions. Great job!
17:59 04 Apr 22
Tech was on time and did a good job!
00:55 01 Apr 22
I can’t say enough about how happy I am with my new HVAC system and water heater. Dominick and his crew did a fantastic job on the installation and walked me through everything they did at the end. Highly recommend. Additionally from the moment I had my estimate I new I was in great hands. Geoff did an awesome job explaining everything about the process of buying a new system and how and to save money with Delaware. It’s been an awesome experience from the start to finish
17:57 31 Mar 22
Oscar and the whole team were outstanding. Oscar called before arrival and they arrived early, which we loved. The whole team was very courteous and professional. How refreshing in this day and age. Obviously Oscar and his team are very knowledgeable as the installation clearly went smoothly and swiftly. We have been with Burns and McBride for many years and have never been disappointed. This project was no different. Thanks Oscar and team!
00:11 31 Mar 22
Overall great experience
23:48 28 Mar 22
Knowledgeable and professional. A job well done in a timely manner.
21:19 24 Mar 22
Very professional and helpful. Sent me report of my furnace and included an estimate of what it would cost to install a humidifier next Fall.I was interested in adding one. Thx.
17:42 22 Mar 22
My tech was very professional, knowledgeable, and neat. I had four other techs out here to “fix” my heater but the problem kept returning. Andy Reid diagnosed the problem and it is now running as it should. The problem was actually low gas flow. The other techs didn’t realize this. Andy said it was possibly a bad gas regulator. So I called Delmarva and they sent a tech out right away. He was here in 10 minutes. Andy waited for him to arrive and told him about the low gas pressure. The regulator on my gas meter was faulty and it was replaced. Andy ran some tests with the Delmarva tech to make sure there was enough flow. Everything works fine now. Andy went well beyond the call of duty to make sure things were right. He is a true asset to the company.
19:17 10 Mar 22
Technician was very polite and on time.
Rose C Hebert
18:15 03 Mar 22
Ryan was friendly and knowledgeable and was a pleasure to have at my house
20:14 02 Mar 22
Oscar and his partner arrived on time (8 am) and got started right away on installation of a new heat pump. No issues with removal of old and installing new. Finished up around 1. Cleaned up the work area nicely.Excellent service!
20:10 01 Mar 22
Every year under contract we use Burns & McBride to maintain our HVAC system and provide our heating oil. They aren't the least expensive option out there - but they are one of the most reliable vendors in our area. If price isn't your only concern - I would highly recommend Burns & McBride as a reliable HVAC and heating oil provider in the Delmarva area.
22:59 20 Feb 22
Great service and quick.
16:55 19 Feb 22
Knowledgeable, friendly, professional.
16:26 19 Feb 22
Great service, both professional and friendly. They were able to come out on a cold Saturday morning and get our heat back up and running. Pricing was fair and up front. Our tech was courteous and professional. I would highly recommend
17:48 16 Feb 22
Chris is a very knowledgeable and professional technician. He was helpful and answered all my questions.
14:34 14 Feb 22
Ryan and Tim were punctual, friendly and were able to take care of our heater maintenance, as well as replacing a filter for a new system they installed in the fall.They were very considerate of the space they were working in and made sure everything was put back into place and clean. After they completed their service, they explained everything and answered all our questions.
21:30 09 Feb 22
Javier was very professional and efficient. Cleaned entire system and reset air feed to maximum efficiency.
21:41 07 Feb 22
Shane was great - he was right on time and quickly and efficiently did the required servicing and cleaning of my burner.
Jeffrey M Weiner
16:19 04 Feb 22
On time and efficient
14:43 04 Feb 22
Oscar and Casey addressed every concern and question I had and finished the install in less than a day which was amazing. They were on time and prepped the install areas before and cleaned up after. The job was done with quality and looks great. Also thanks to the guys from E.E.E who performed an energy audit. Joe & Lucas explained each test and the results and even discovered a small gas leak that DPL fixed the same day. Oh, and everyone followed Covid protocols. Thanks folks!
21:57 02 Feb 22
Kyle was very punctual, friendly and totally willing and able to do whatever was necessary. A job well done! Thank you!
16:37 02 Feb 22
Technician was friendly and informative about the situation.
01:13 01 Feb 22
Joe was very experienced and professional
16:13 31 Jan 22
Javier Almodovar the technician was very professional and so helpful with my questions and concerns to fix the furnace. Thank you for coming out on a Sunday to put oil in the tank and take care of getting my old furnace working - can't wait for you to install the new natural gas furnace on Tuesday and Wednesday!
19:09 28 Jan 22
Burns & McBride did a stellar job removing a 20+ year old oil furnace and replacing with a new oil furnace to provide emergency heat for the new heat pump system! Would highly recommend them for your HVAC needs! They also installed a heatpump water heater that is so efficient it doesn't even register on the EPA scale on the unit.
18:18 26 Jan 22
the technician arrived on time. Resolved the heating issue and all is good.
14:58 26 Jan 22
Shane was pleasant and professional. I would only suggest that in general, inform customers as to the vaccination status of technicians and mandate masks at all times in customer's homes.
03:15 26 Jan 22
Had a failed humidifier dump 6 inches on to my basement floor. Called on a weekend.Burns & McBride had a tech out the same day. Scheduled an install for me within two days & the job was completed within three. Very professional service from Andrew the service tech today.
18:23 25 Jan 22
Burns & McBride installed a new water heating system in my house over summer 2021. As of today, the system works excellent.The staff that installed the system were professional and knew what they were doing. They even gave me advice on fixing sump pump issue.When winter came around, my hot air heating elements weren’t doing their job. I called Burns & McBride and they fixed the problem on the same day. Turns out the pipes weren’t flushed during the heating system install.When I was getting quotes for the system from other companies I felt as if I was getting ripped off - definitely going for that high commission. They really didn’t inspect my current system, but offered a very expensive price for their recommendation. The quote the these companies left were vague and without any information about the system they were selling.Burns & McBride is the way to go.
17:32 25 Jan 22
Jesse was there before me already working on the issue. What a nice guy. He explained everything he was doing in a way I could understand. Thanks
00:35 21 Jan 22
Tech did excellent job explaining what was done and gave us recommendations. Answered all of my questions.
17:44 20 Jan 22
Tanner was very professional and went over all of his findings and recommended other upgrades that would make the system better.
20:49 19 Jan 22
Nice guys, polite, MASKED!, quick. Well done.
02:08 19 Jan 22
Exceptional customer service. Thank you for always doing a thorough job.
21:53 17 Jan 22
Our technician Ryan S. was very knowledgeable and shared information regarding our heat pump and oil maintenance. He did a great job and explained everything to us. He talked about the upcoming summer and the importance of maintenance on our air conditioning unit. Thank you!
15:09 17 Jan 22
I called Burns and McBride for an emergency heating system problem after the company I had previously contracted for over 20 years would not respond in less than 3 days. Chris called me within an hour to schedule a same-day service call. Fortunately the issue is not an emergency now, so Chris was not required to come out. I am switching my service contract to Burns and Mc Bride just based on my experience with them today and will contact them should the issue arise again.
15:23 05 Jan 22
Technicians quickly installed a new Carrier AC system to replace my leaking 16 year old Carrier AC system. I was surprised to hear that the old system had parts that could rust out and leak.
12:31 04 Jan 22
The repairman was on time, knew what he was doing, gave me advice on system and wore a mask even though I did not ask him too. I felt he didn't rush but took his time to do the job right
18:59 30 Dec 21
The service was good and the technician professional. The only thing I didn't like is that I was charged upfront in full at the time I made the appointment which was almost 2 months before the work was done. I understand charging a small upfront reservation "hold deposit" but I had 2 furnaces serviced and don't thing you should be charged until the work is performed,
17:03 30 Dec 21
Ryan was very professional. He was very neatly dressed and represented your company well. He was courteous and friendly and knowledgeable of the service he was performing and questions we had about other aspects of the heater. We were very pleased with his service.
19:14 29 Dec 21
We're very prompt and professional, will recommend any time.
21:10 27 Dec 21
Craig called to said he was on his way. After arriving he had diagnosed the ac problem and fixed it. The temperature outside was 92 degrees and soon the house began cooling down. Thank you Burns and McBride for the fast and reliable service
15:39 27 Dec 21
Great service. 30 plus years a satisfied customer.
15:30 22 Dec 21
Technician came on short notice, at night. Tanner was respectful and solved our problem quickly. We will be using this company for applicable services in the future. Five stars.
18:23 21 Dec 21
Xavier was prompt and professional...Burns & McBride has the best staff and technicians!
02:11 21 Dec 21
Outstanding service on short notice. Heat's on and warm. Very professional service tec.
14:06 17 Dec 21
Was very satisfied with the service. The technician was very knowledgeable and thorough.
16:29 15 Dec 21
He was on time and he serviced my heater they'll be out whennI call he was nice gentleman
19:19 19 Nov 21
Our heater went down overnight. I called in the morning and someone came out same day. They did a great job getting it back online and doing a PM. The bill was better than I expected. Very pleased with the service.
04:31 19 Nov 21
I was lucky enough to have one of there lead men named Dominick. He had knowledge beyond his years. I am retired but I worked in construction all my life and he and his men's work was impeccable. I asked him all the questions I could think of and he seemed happy to answer them all.Excellent job!
23:32 18 Nov 21
Operator Jesse Brown was amazing he was very transparent explaining his work step and step. He was very perfessional respectful and knowledgeable.
21:27 16 Nov 21
professional, friendly and continued excellent service
19:38 12 Nov 21
Sam Tarick was one of the best Home Comfort Technicians to service my A/C system to date. He was efficient, informative, and respectful of my home environment. The site around my A/C unit was left immaculate. Thank you, Sam!
15:31 12 Nov 21
No report was left with me.Tech told me that the gas Heater is fairly new and operating properly.I do not know if he checked the in-line Humidifire or did anything to it, like ensuring that the water line is turned on and provides water.
03:31 12 Nov 21
Jacob came to our home on short notice. Was professional, courteous and very knowledgeable. Jacob corrected our simple issue and was informative. Very customer service focused wnd respectful of our home and time. Excellent representative of this company. A real pleasure to have as a qualified expert.
13:55 11 Nov 21
Jesse arrived on time and did a very professional job of thoroughly cleaning our 3 Mitsubishi wall-mounted AC units. He was very courteous and answered all of our questions.
22:40 08 Nov 21
Kyle was very prompt, courteous and professional.12/5/20-- Drew was the same.1/7/2021 - Ryan was also the same.2/27/21 - Drew was again very prompt, courteous, and professional.8/25/21 - Dave was also the same. I was pleasantly surprised by how quick he came after my initial phone call. He also answered the questions I had.11/8/21 - Same, good service as always. Javier was a good as all the others.
21:54 05 Nov 21
I just received great service from Rich Thompson a field service rep from Burns & McBride HVAC. Rich was prompt, called ahead, on time and professional. His outstanding service was much appreciated and recommendations were very straight and understood. He is a very knowledgeable in his work. Recommend him on next service and will pass along the good name and service of Burns and McBride company to my friends, family and neighbors. Thanks for hiring professionals like Rich and we plan on keeping our plans with you.The Bacchetta's.
09:05 03 Nov 21
Andrew was professional and a conscientious worker. When he finished the job I felt very confident about his work. Thank You very much.
17:09 02 Nov 21
Technician was on time, pleasant, knowledgeable and very thorough.
15:46 02 Nov 21
Company sent email to remind us of maintenance appointment. Technician called ahead of time. Technician showed up on time. Tech explained what he did to service HVAC system and explained simple maintenance I could perform.
20:59 01 Nov 21
Richard was on time, professional and clearly explained all work with suggestions based on his inspection, great job.
18:57 30 Oct 21
Outstanding and Friendly same day replacement of induction motor. It hadn't totally failed yet, but as we are heading into heating season did it as a preventive measure when it periodically started making "funny" noises.
13:16 30 Oct 21
Our first experience with Chris he's very polite and knowledgeable. He explained everything he was doing . Very neat and clean.
SUPA TRUCKER BEA
18:07 29 Oct 21
I am very happy with my service. The technician was very knowledgeable about my system. Drew helped me figure out why my heating system would not turn off... and figured the issues that was stopping system from running smoothly. He also saved me about $2000 of unnecessary repairs.
00:20 29 Oct 21
The tech replaced a defective part. There was a strong oil smell and t.here was soot on the heater and floor.The filter was not checked or changed. I did it this evening.