Testimonials Articles
“Ran out of oil 2 days before my new natural gas furnace is to be installed. Got oil and service call to fix the furnace. Thank you for always taking care of everything- fabulous service”
Continue Reading“Thanks so much for getting my system running again. I greatly appreciate it!”
Continue Reading“Jesse was great! This was our first experience with Burns and McBride…we will be long term customers!”
Continue Reading“Dave did an analysis and discovered a malfunctioning oil pump. After a R&R oil furnace was once again operational. Greatly appreciate diagnostic service and repair before a brutal day of cold weather upon us!”
Continue Reading“Dave was very professional and efficient, answered all our questions and helped us better understand our issues with the heater !”
Continue Reading“mmmmmmmmmmmm👍🏼”
Continue Reading“Really good experience. I was kept up to date with the status of the installation. Very smooth”
Continue Reading“Prompt service & knowledgeable technicians”
Continue Reading“very professional”
Continue Reading“Andrew quickly diagnosed our problem and recommended a solution, requiring a part that needed to be ordered. The part arrived in a few short days and Andrew had the unit functioning properly in short order. Thank you!”
Continue Reading“prompt service”
Continue Reading“Shane was knowledgeable and professional. He was on time and very friendly. Thank you”
Continue Reading“Courteous and on time. Best of all no problems identified while doing regular maintenance!”
Continue Reading“Professional, on time and courteous”
Continue Reading“Drew did a nice job. He diagnosed the problem and got the heat pump back up and running as soon as the needed part came in.”
Continue Reading“called before to let us know his time to arrive. did all of the testing All was VERY good Very Happy with service”
Continue Reading“Jesse was superb–quick, knowledgable,bled 4 radiators in apartment over the garage. He is clearly a valued employee.”
Continue Reading“Shane was great. Very Professional, courteous, and knowledgeable. Hes is a valuable asset to the company.”
Continue Reading“Arrived on time and completed work on a timely manner…”
Continue Reading“First of all Chris Kelch actually arrived earlier than was scheduled (which was a major plus and was really convenient). Since it was a general maintenance appointment there weren’t any issues. Mr. Kelch was a pleasure to deal with.”
Continue Reading“Tanner was great. Very professional and answered questions in a way I could understand. Not at all pressuring”
Continue Reading“Drew was respectful and quietly went about his work repairing a small oil line leak in the oil return line connection after a new furnace installation. He had previously repaired the oil supply line leaks and so far those connections are leak free. Burns & McBride has been awesome to work with, professional in their…
Continue Reading“Kyle and team provided professional, courteous, and effective removal of my old furnace and installation of the new furnace. The work was carefully and cautiously executed while asking and answering questions as they arose and adapting as needed on the fly. Highly recommend his services.”
Continue Reading“Dave did an exceptional job of diagnosing and solving the problem.”
Continue Reading“Did a great job”
Continue Reading“He was once again very professional and knowledgeable.”
Continue Reading“Arrived on time very polite and profesional”
Continue Reading“Service was amazingly prompt. Drew checked for why the heater was not lighting the gas pilot, reset some things and explained what the problem was. The fact that the explanation was somewhat over my head is not a poor reflection on Drew!”
Continue Reading“Andrew was professional, understanding, and thorough. He made sure everything was working properly and explained the problem to me so that I can understand.”
Continue Reading“He was prompt, informative and courteous.”
Continue Reading“Dave explained everything very well and was very friendly. Made the whole process much less anxiety-provoking!”
Continue Reading“Drew McKinney provided technical assistance on evaluating and diagnosing the problem with our water heater. He told us that Jesse would come out this afternoon to install the water heater. Jesse arrived on time. He had our new water heater installed within the hour. Great work!”
Continue Reading“Dave was efficient, neat, and pleasant. He answered all of my questions. It was a very satisfactory experience.”
Continue Reading“Punctual and Fast”
Continue Reading“Dave was thorough during his recent PM visit. He had a new employee with him who was inexperienced with low pressure steam systems and walked him through the steps on how to conduct a proper maintenance visit on this equipment.”
Continue Reading“Jesse was prompt, professional and took the extra time to make sure I fully understood the work performed. Very Satisfied. Thanks Jesse”
Continue Reading“It took quite awhile for the needed part to come in but as soon as it came Jesse was here to install it. He took care to make sure everything was working properly,. He checked efficiency and cleaned the furnace so it was operating optimally. He is very professional and pleasant to have in the…
Continue Reading“I was not home at the time of the maintenance call. I did however read the report today sent to me. I really love this practice of informing me even with video of my heater running. And any problems my oil heater was having. Thanks to the service man also.”
Continue Reading“It was a great experience. Everyone who came out for the boiler were professional, and transparent on issues with the boiler, and how they will fix the problem. Good work!!”
Continue Reading“WAY BETTER THAN HORIZON!”
Continue Reading“Nice fellow. Would be happy with him on other jobs”
Continue Reading“We have a temporary repair until parts arrive. It had stopped but restarted when Drew arrived.”
Continue Reading“Javier arrived early after giving us a call. No issues with the unit so it was a quick and easy job but always good to have the peace of mind going into the winter season.”
Continue Reading“Very happy with the service”
Continue Reading“Jesse was among one of the best technicians I had experience with. He has several traits: friendly, courteous, caring, listened well my questions and took the time to explain, very knowledgeable of the furnace (BOSCH) he was working on. Overall, I would request to have him again for the next emergency/routine service. Thank you very…
Continue Reading“Chris Kelch did an outstanding job. Explained in detail the problem he identified, fixed it, and provided recommendation for future prevention. He was personable and on time as well. Nice experience. Chuck B”
Continue Reading“Overall experience was awesome. Casey and Oscar went above and beyond to quickly and efficiently transition us from the old boiler to the new one. Casey even took the time to be kind to our new puppy who was scared by the commotion. My mother stopped by and she wanted me to give a special…
Continue Reading“Tanner Payton arrived on time (after initially calling 10 minutes before arrival-as promised). He performed the annual inspection review of our gas furnace and water heater to make sure they were operating efficiently and answered all of my questions. He also pointed out a leak coming from an upstairs bathroom leading to our water heater…
Continue Reading“Drew was professional and quickly repaired the leaking oil line connection on my oil furnace!”
Continue Reading“Andy was thorough, accurate, and professional in getting the job done.”
Continue Reading“On-time, very courteous, very efficient, very informative”
Continue Reading“Dave Gorman is the best”
Continue Reading“Ryan was prompt, courteous and professional. He did a great job replacing my humidifier filter, reducing/eliminating a squeaking motor, and performing my annual inspection.”
Continue Reading“Punctual,friendly and knowledgeable”
Continue Reading“Andrew Reid was very professional and found the problem quickly and fixed our heater and explained exactly what he did. Excellent Service.”
Continue Reading“Ryan was great! Friendly, knowledgeable and courteous.”
Continue Reading“Jesse Brown is very professional and personable. The part was not available but he made a temporary fix which is working until the parts arrive. I would highly recommend Jesse.”
Continue Reading“Very professional”
Continue Reading“Professional and Polite”
Continue Reading“Personable, knowledgeable, professional. What more can you ask for?”
Continue Reading“He was a nice guy, that knew what he was doing and fixed the problem with the heater. Thank you!”
Continue Reading“Ryan Stetser did a professional job.”
Continue Reading“Professional, on time and helpful”
Continue Reading“great technician. Courteous, knowledgeable, and observant. While servicing our furnace, he pointed out a leak in our hot water heater. quickly resolved an appointment to replace and pricing. Great service.”
Continue Reading“Excellent service and feedback”
Continue Reading“Javier was very courteous. Arrived on time. Job was completed timely. I totally recommend Burns and McBride with technicians like Javier.”
Continue Reading“Jesse was knowledgeable, efficient, helpful and very polite. He repaired our heat ducts and our system works great. You need to hire more like him.”
Continue Reading“The service tech (Gauge Canale) was prompt, knowledgeable, and very personable. He thoroughly explained what was wrong with my heater; what had to be done to repair it; the charge(s) for the parts needed, and the charge for his labor. He was able to repair the furnace immediately and I’m one (warm) happy camper!!! Thanks…
Continue Reading“Javier was very pleasant and very knowledgeable and professional. I appreciated him wearing a mask while he was in my home. A good experience.”
Continue Reading“Again, Jesse came to the house prompt with his arrival, professional throughout his visit, courteous as he always is and very determined to correct the issue at hand. He did not rush the job, explained some additional features of the new install and cleaned up after himself. He is welcome any time in this home.”
Continue Reading“Ryan called prior to the appt and after completing the work. Informed me of the maintenance provided. Also informed me of the age of our water heater and possibly upgrading it in the future. Thank you”
Continue Reading“Ryan was very knowledgeable and polite. He was very courteous at all times and Covid compliant with wearing his mask and treated our home with care. He took care of our problem and gave us information about the unit that will be helpful going forward.”
Continue Reading“Andrew was great. Checked things out. Tested system and pointed out items of concern. Changed a filter not on the list but made it happen as well. Completely satisfied. Joe B”
Continue Reading“He was prompt to the call, timely with arrival, efficient and thorough. Jesse is both dependable and capable and shows his expertise in his work.”
Continue Reading“Gauge was very polite and has great communication skills. He did a great job for us.”
Continue Reading“Jesse was a pleasure to work with. He was very professional and polite and answered all my questions.”
Continue Reading“Was helpful, easy to talk to and informative.”
Continue Reading“Jesse B quickly installed the ordered part and had the boiler up and running in record time. Thanks!”
Continue Reading“Oscar and Casey were great. Oscar took the time to explain all phases of the install and reviewed everything when finished. He left his personal contact info in case we had any questions or issues. He made us feel very confident in the work performed.”
Continue Reading“Jesse Brown called us to let us know he was entourage to our home. When he arrived he was very cordial and said he was here to replace a “weak breaker”.I showed him the panel and he went right to work. A couple of minutes later he was putting the panel cover back in place.…
Continue Reading“Every interaction I have with Burns & McBride is always excellent. From install to maintenance, they are always knowledgeable and friendly. Doubt I will ever use any other company.”
Continue Reading“This installation team ,Dominick, Luis, Tanner, Casey were fantastic. They arrived at 8 am and worked all day till 6pm and didn’t even take a break. Hard to believe they could install a heater, ac unit, and a hot water heater in one day with everything working when they left at 6pm. Burns and McBride…
Continue Reading“Technicians have always been skilled, polite, and super conscientious about working cleanly. Javier was no exception. Perfect!”
Continue Reading“Javier is usually doing our maintenance and once again he notified me in advance, arrived when he said he would, worked quickly and efficiently and was polite throughout the entire time.”
Continue Reading“Javier was punctual and efficient. He performed the routine maintenance in a very professional manner and invited any questions we may have had. Good job.”
Continue Reading“After turning our heat on within the last two weeks, we subsequently found that our furnace had an accumulation of soot. Jesse Brown came to service the system. He was very thorough and professional, answering our questions, explaining the issues he discovered, and assuring us that our furnace was safe. He installed a new thermostat…
Continue Reading“Ryan was very punctual and provided excellent service. Kept me informed and provided great feedback.”
Continue Reading“Chris came to replace a bulb in my air purifying unit. Was very pleasant, quick, and answered a question that the young man who had just serviced my gas furnace could not–“are there devices that can alert home owners to gas leaks if they have lost their sense of smell (which I had) and where…
Continue Reading“Professional, personable, informative.”
Continue Reading“Andrew was very professional. Explained the problem, provided a new part and stayed to test the heater to make sure it worked for my 2 renters. He also ordered a few parts that will eventually need to be replaced so my renters will likely have an operational system all winter.”
Continue Reading“He was on time and very helpful..”
Continue Reading“Dave came in, made a few tests and analyzed the problem immediately. He quickly came up with a set of options for me to choose. I would have Dave work on my house in the future. Thanks!”
Continue Reading“Called this morning because the oil furnace was not producing heat. The schedule was booked but Betsy said they would call if an availability opened up. Got a call at 2:33 p.m. that there was an opening in the schedule. Jesse came and was diligent in diagnosing the problem: a bad primary control. Will get…
Continue Reading“He called and indicated he would be arriving within 20 minutes. Very Professional. Explained what the problem was and the cost asking if I wanted to move forward. Very Pleased Javier courtesy and professionalism. Kudos!!”
Continue Reading“Very friendly and new what he was doing. Enjoyed the experience.”
Continue Reading“Gauge was very knowledgeable and professional. His diagnosis of the problem was exact and he made the necessary repairs to correct the problem and get the heater back on line. Job well done! Thank you Gauge.”
Continue Reading“ON TIME, EFFICIENT, THOROUGH”
Continue Reading“Ryan answered all my questions and showed me the things he was doing maintenance on with our furnace. He was very efficient, and he was very friendly with our dogs! :-)”
Continue Reading“Very professional and courteous service.”
Continue Reading“Definitely a very good professional job.”
Continue Reading“Very professional, polite and knowledgeable.”
Continue Reading“Tech was on time, thorough, and addressed all my concerns.”
Continue Reading“Jesse was absolutely top notch. So thorough, professional, knowledgeable of the install and product function, explained the use in simple terms, timely, attention to clean up and just a really nice guy.”
Continue Reading“The guys were very punctual and professional and did what appears to be a very good job. We are looking forward to a very comfortable winter.”
Continue Reading“Unlike other service companies, Burns & McBride has helped with service for our problem within days of our call. Jesse came to replace our ductless split system, but was able to repair our relatively new system instead. We’re happy he was able to help us so quickly and efficiently.”
Continue Reading“The technician was wearing a mask when he came to the door and did his job in a professional manner.”
Continue Reading“Chris is very professional. Explained his findings clearly. Engaging personality.”
Continue Reading“The technician was right on time and called in advance of his arrival. He did a marvelous job going over both our heating and air conditioning system. We would highly recommend this technician and Burns & McBride. They are a first class operation.”
Continue Reading“Burns and McBride has always been able to schedule an appointment for service very quickly which is greatly appreciated. Dave Gorman was able to determine the problem with our split system. He was efficient, thorough and very personable. This is the second time we’ve had Dave for our service and he’s been great.”
Continue Reading“The guys arrived ahead of ,which was great your guys are always well mannered and polite. He gave good advice as well”
Continue Reading“Andrew seemed very knowledgeable, conscientious, and courteous. He is no doubt a valuable asset for your team.”
Continue Reading“Jerry was very good at diagnosing and fixing the issue with our furnace. He was very thorough and performed a few other diagnostic checks on our system. Jerry W. is an extremely professional and talented technician.”
Continue Reading“Ryan was great — thorough, explained in detail, and a nice guy. No issues at all.”
Continue Reading“Dave is a very nice person and has been here before. Dave does a very good job with a good friendly attitude.”
Continue Reading“Ryan is very professional and personable.”
Continue Reading“Jesse was timely on his appt call and arrival. He was professional, courteous, knowledgeable, and extremely thorough on his install recommendations. His expertise was evident and he was most enjoyable to converse with.”
Continue Reading“Jesse was the best tech we have ever had. He was polite, courteous and professional. He did a great job and left no trace of soot or dirt. He took the time to explain what work he performed and made recommendations for our future heating needs. Excellent job Jesse! Please send him if possible next…
Continue Reading“EXCELLENT WORK”
Continue Reading“Professional and informative”
Continue Reading“Quality service. Knowledgeable and personable technician.”
Continue Reading“Very professional, quick and efficient!”
Continue Reading“On time and very efficient service for annual cleaning. Explained all work.”
Continue Reading“Drew was very professional, knowledgeable and did clean work !”
Continue Reading“Ryan was able to come a little earlier than scheduled, called one half hour before arriving. Ryan was efficient, friendly and answered all of our questions. We would be happy to have Ryan for any heating needs in the future.”
Continue Reading“there where 2 other techs but i did not get there names.”
Continue Reading“Tanner delivered 2 space heaters to us to keep us warm thanks to Brian. Our heater is off until November 5th installation of new heater. Thanks”
Continue Reading“Andrew was a nice professional tech. Did a nice job and was efficient.”
Continue Reading“Gage was quite engaging in telling me about what he observed in furnace inspection and explained the items needed for better efficiency of the unit. He was in and out in no time completing the task. Good worker!”
Continue Reading“Very professional, team wore masks & laid out proper materials to ensure health & safety. Time spent after install educating us on various features of new system. Thx u for doing Great job!!!”
Continue Reading“very satisfied”
Continue Reading“These three fine gents spent most all of today at my house installing a new a/c. They were prompt on arrival, very respectful of my property (both inside and outside), incredibly kind and engaging, informative and professional and clean up was most satisfying. They can repeat a job at my residence ANYTIME! I recommend them…
Continue Reading“Quick excellent service”
Continue Reading“Timely professional service.”
Continue Reading“Drew was very professional and on time. He explained the problem and repaired it. Great company to work with Thanks B&Mcbride for the continued expertise and service”
Continue Reading“Oscar explained everything about the new boiler and water heater. Even I could understand and that’s saying something. Highly satisfied!!!!!!!!”
Continue Reading“Javier called in advance to let us know when he would arrive. He was courteous and professional. He followed CDC guidelines and was very focused on his work. We received his completed report on the condition of our gas furnace within that same day. Thank you!”
Continue Reading“Ryan was prompt , courteous and professional. He was thorough and had a firm professional grasp of the task at hand. Five stars on a JWD (Job Well Done ). RJD”
Continue Reading“Oscar and his team did a great job converting us from oil to gas!”
Continue Reading“Ryan was very good at explaining when and when not to use the Emergency Heat setting on my thermostat. He also solicited any questions I have regarding my heater.”
Continue Reading“Chris was knowledgeable and polite.”
Continue Reading“Technician was prompt and thorough.”
Continue Reading“Oscar and his installation crew for our gas furnace and air conditioner did an outstanding job! Extremely efficient and timely job. They also explained the system to us including a new high tech thermostat. I highly recommend Burns & McBride . They were delightful to work with from start to finish. Thank you”
Continue Reading“He was professional, timely, neat, informative and knowledgeable.”
Continue Reading“Gauge performed my annual heater maintenance in an efficient and professional manner. Another well done job by Burns & McBride!”
Continue Reading“Arrived as scheduled. Polite and informative.”
Continue Reading“Javier was on-time and very professional. He provided great service and recommendations for maintaining our gas furnace. Great job.”
Continue Reading“Friendly and did job well👍👍”
Continue Reading“Very professional and knowledgeable”
Continue Reading“Tanner was friendly, courteous and thorough👍 Did a good job😊”
Continue Reading“Jesse represents your company well. He is well spoken, polite, respectful, knowledgeable and answered all my questions.”
Continue Reading“Very professional and efficient.”
Continue Reading“Good job and very professional”
Continue Reading“Excellent service. Very helpful.”
Continue Reading“From start to finish Jesse was a true professional. Polite and was able to remedy one problem immediately. Talked me through each step he took on the maintenance. As usual I will continue to recommend Burns and McBride to other community members.”
Continue Reading“High Quality All Around. We have relied on you for more than 25 years.”
Continue Reading“Service went very well. Andrew was very professional and courteous. We are very happy with this service.”
Continue Reading“Ryan did maintenance on both my AC and gas furnace today. He was courteous, respectful and completed the task in a timely manner. He offered to answer any questions I had. Very professional!”
Continue Reading“Ryan was professional and very knowledgeable. Very efficient and courteous.”
Continue Reading“Did the yearly check up on gas heater He knew what he was doing”
Continue Reading“Domenick and his assistant were both very polite and professional. They arrived on time and kept the job site clean during the entire install. I would request them if I needed to get anything done in the future.”
Continue Reading“Ryan was timely, polite and quick to perform our routine fall checkup on our gas heater and the heating side of our mini-split. Excellent!”
Continue Reading“A great experience.”
Continue Reading“Very professional and diagnosed unit in a timely manner.”
Continue Reading“Chris did a great job with our yearly maintenance. He was even able to provide us with some options to help us reduce allergens in the house.”
Continue Reading“fast, efficient, polite, clean, informative”
Continue Reading“Availability – EXCELLENT. Wasn’t off the phone with customer service when Jesse reached out to say he was on his way. Jesse has been here before for PMs. He’s friendly and knowledgeable in his craft. First time I met Tanner. He came to assist Jesse. He was friendly and knowledgeable, as well. Unfortunately, I have…
Continue Reading“Dave was prompt, clean and surveyed the situation to make the needed repairs. Did a filter change that was not part of the original work order but noticed it needed to be replaced. Very satisfied. Joe”
Continue Reading“Very pleased with Chris’ work and demeanor!”
Continue Reading“He was very pleasant, efficient and professional!”
Continue Reading“Oscar was amazing. His Assistants Jimmy and I think it was Casey were amazing also. I’m more then satisfied. These Gentlemen should be commended for the job they did at my house. And their customer service was amazing!! I’m more then pleased. I want to Thank them and Burns and McBride. I will definitely suggest…
Continue Reading“The young man was on time and well prepared to do the job. Great service.”
Continue Reading“Tanner was very through and explained everything in terms I could understand.”
Continue Reading“Service Tech, Shane McHale, was on time; very personable; thorough; and, respectful of my home.”
Continue Reading“Tanner was polite & professional in his approach. He was conscious of COVID-19 precautions using safety protocol. He answered questions willingly, explained what he was doing & results of evaluation. Terry also educated me on the dehumidifier with price quotes. Very pleased with Terry & the service.”
Continue Reading“Rich gave good advice and was very professional.”
Continue Reading“excellent service, arrived right on time, very friendly.”
Continue Reading“Ryan was professional, friendly, and informative.”
Continue Reading“Technician was very professional and polite fixed the problem ASAP”
Continue Reading“Excellent. Informative.”
Continue Reading“Rich Thompson was my technician very knowledgeable and professional explained why I was having the problem with my AC unit and my unit is now up and running. Thank you Richard for coming out I appreciate your time and friendly service.”
Continue Reading“Service was prompt and professional. Friendly technician”
Continue Reading“Chris was very helpful and fixed our problem very timely and satisfactorily. We were pleased with his knowledge and repaired the unit without hesitation.”
Continue Reading“Ryan did an excellent job. Very friendly and professional.”
Continue Reading“On time, very personable, explained everything I asked about and more.”
Continue Reading“Gauge came out on a Sunday morning. Great attitude. Diagnosed the problem quickly and fixed on-the-spot. No hassles, delays and inconvenience.”
Continue Reading“Knowledgeable gentleman!”
Continue Reading“Ryan was professional and courteous.”
Continue Reading“Gauge arrived quickly, was profesionl, courteous and handled the repair for us. I would use Gauge and Burns & McBride again for sure.”
Continue Reading“Tanner did a great job! He was knowledgeable and very organized!”
Continue Reading“Drew and Shane did a terrific job! They arrived first thing on a Monday morning to install a new thermostat to replace one blown from a neighborhood power outage over the weekend. ( An initial repair crew came within an hour of our call on Saturday to make a temporary fix and get the cooling…
Continue Reading“Tanner did a great job! He was knowledgeable and very organized!”
Continue Reading“Dave has been out twice in the last week in connection with the new thermostat on our AC. He sized up the problem, ordered the sensor needed to display outside temperatures and returned to install it. He knew what he was doing, was courteous and finished the work swiftly.”
Continue Reading“Gauge was prompt and very helpful. He provided support today and if the issue continues he has a plan in place to help resolve. Also, thanks to Drew for coming out to repair and replace the first machine. We appreciate the team at Burns and McBride.”
Continue Reading“Jesse was very professional and explained what repairs were needed. I received prompt and courteous service.”
Continue Reading“Excellent, prompt,friendly, knowledgeable.”
Continue Reading“Our air conditioner would not restart following a power outage in our neighborhood. Chris was here within an hour of calling Burns and McBride on a Saturday morning. He got us up and running…most appreciated! Thanks to Burns and McBride for their prompt service. Chris was excellent!”
Continue Reading“Professional and friendly”
Continue Reading“Gauge was very friendly and got the job done quickly.”
Continue Reading“The service tech who came today for our annual maintenance was very thorough, professional and friendly.”
Continue Reading“Javier was prompt, courteous and clean. He asked if I had any questions/concerns before he left.”
Continue Reading“Andrew came on time and checked and cleaned the AC unit. He also helped reset our Aprilaire thermostat after we changed our wifi router.”
Continue Reading“TECH ARRIVED ON TIME. MET PROTOCOLS FOR COV19, MASKS, DISTANCE, ETC. PARTS FOR MAINT. AND REPAIRS WERE AVAILABLE IN STOCK ON TRUCK. EXPLAINED WORK BEING DONE TO CUSTOMERS. COMPLETED WORK IN A TIMELY MANNER AND LEFT WORK AREA CLEAN AND TIDY”
Continue Reading“Richard came early and diagnosed the problem as a bad capacitor and replaced the device. Had us back running properly in no time. Richard was Professional and friendly.”
Continue Reading“Chris Kelch provided good guidance on the units and answered all of my questions clearly. Did a great job on my annual check up.”
Continue Reading“Tanner was professional and neat. Tanner seemed very knowable. Tanner was also promt.”
Continue Reading“Professional and efficient”
Continue Reading“The service was fast and efficient, coming within hours of my call. I was certainly surprised at the quick response on the ground having expected a wait of a week or more for a visit. Javier was friendly and repaired our issue (reduced cooling power) quickly. Given this weeks weather forecast of excessive heat, we…
Continue Reading“Gauge was knowledgable, helpful, friendly and courteous. A terrific representative for Burns & McBride. We appreciate his professionalism.”
Continue Reading“Drew was very knowledgeable and professional.”
Continue Reading“Quick and friendly”
Continue Reading“Andrew Reid did a great job on our annual AC service”
Continue Reading“Professional and thorough.”
Continue Reading“Gauge called ahead, was on-time, very friendly and efficient.”
Continue Reading“Jesse was great. Very thorough and communicated the issue well.”
Continue Reading“Very efficient and knowledgeable.”
Continue Reading“Burns and McBride have consistently been top rate and today’s service was no exception. Gauge was our tech today and he was as professional as we’ve come to expect from Burns and McBride.”
Continue Reading“Jesse called me 20 minutes before his on-time arrival, installed the parts on my furnace that I ordered in quick order, and then explained to me how it functioned. He was in and out in less than an hour when I was expecting to be tied up for at least two hours. I was very…
Continue Reading“On time, professional, courteous. Explained things with patience and understanding of subject matter.”
Continue Reading“Javier was very professional, polite, well mannered and from what I saw, did a thorough job inspecting our heat pump, AC unit, water heater. He arrived on time, called prior to request coming earlier, not a problem. Would definitely recommend Burns and Mc Bride services to others to use. Thanks joe”
Continue Reading“Amazing technicians! Fast and efficient.”
Continue Reading“Quick and professional”
Continue Reading“Very fast response time. Explained everything. So happy with burns and McBride service.”
Continue Reading“I believe Andrew Reid was the tech who serviced our ac unit (whole house unit) he was very proficient and professional”
Continue Reading“Tech was professional and efficient”
Continue Reading“Gauge was on-time, considerate, and thorough. I felt like I could trust that his feedback was knowledgeable and sincere.”
Continue Reading“Most professional”
Continue Reading“Shane was very professional and polite. He worked efficiently and was respectful of my home.”
Continue Reading“What a very nice young man. He was very polite and did his job very well. We have always had good service with Burns and McBride. Purchased our Heater, air conditioner and hot water heater from them. Thank you!”
Continue Reading“As always he was kind and professional. He arrived on time and tuned up the air conditioner. And left. GREAT JOB!”
Continue Reading“Oscar and his team were professional, friendly, courteous – they performed the installation of the new HVAC system with minimal interruption to my daily routine. Upon completion of the installation, he walked me through everything that they did, demonstrated the operation of the new system and thermostat and told me of the recommended service intervals.…
Continue Reading“Jesse was great! Honest and professional. Figured out the issue and had our A/C up and running in no time!”
Continue Reading“Oscar was great. He and his team were on time. They did a good job on the installation. They cleaned up after themselves. Oscar explained what he did to me in a way I could understand. They were pleasant. I would be happy to have Oscar or any of his team back in my house.”
Continue Reading“Chris was very professional and explained the efficiency and operational issues with my air conditioner.”
Continue Reading“Heating & AC maintenance.”
Continue Reading“Chris was very courteous and pleasant. Diagnosed the problem quickly and fixed it. Great service. Thank you.”
Continue Reading“Chris is very thorough and lets me know of the readings, prognosis of the unit. I’m highly satisfied with the service I received today 😊”
Continue Reading“Technician was very professional and polite”
Continue Reading“Very thorough, organized and professional .”
Continue Reading“Dave is a real pro. He explained what his process was going to be and found the issue quickly. He proposed my repair options but due to the age of unit. Need to replace. Dave is a professional and enjoyed working with him.”
Continue Reading“From the first phone call the to the final repair service was excellent. I will recommend Burns & McBride to everyone. Thanks for a GREAT JOB”
Continue Reading“Chris did a very through job and was happy to explain everything to me. My air conditioner was in tip top shape but if I ever had a problem I would ask them to send Chris.”
Continue Reading“Javiar arrived on time and was efficient and thorough with the inspection. He asked if we had questions before leaving and was pleasant the entire time he was with us.”
Continue Reading“Excellent job by the whole team. Went over every thing with us”
Continue Reading“Repair made quickly and easily.”
Continue Reading“Great service”
Continue Reading“the service was very impressive. The repair man was courteous, knowlegable, and very professional. He explained the difficulties in easily understood terms. this nurtured trust in Burns & Mcbride, as I am a new customer. Because of this trust, I am now installing a new hot water heater. I am only sorry that I waited…
Continue Reading“Jesse was a true professional from start to finish. He was on time, diagnosed and fixed my issue the same day, and made sure to explain the problem and solution to me in detail. I wound highly recommend Jesse and Burns & McBride in the future.”
Continue Reading“My experience from start to finish with Jesse was exceptional. He was on time, explained everything in detail, and made sure my problem was solved the same day. Jesse is a true professional. I would highly recommend Burns & McBride to family and friends.”
Continue Reading“Ryan was friendly and knowledgeable. Here to perform his maintenance and not to sell me something, unlike your competitor whom I used to use.”
Continue Reading“Dominick and his work partner were fantastic! They were timely, friendly, and professional. Even after getting rained on a few times throughout the day, their attitude toward us as customers never changed. The job took longer than expected (by no fault of theirs) and it was on a Friday before a holiday weekend. But, they…
Continue Reading“This was my first experience with Burns&McBride. The first plus is that the technicians were able to come earlier than expected, thereby freeing up the rest of the day for me. They were respectful of my living space. They conducted themselves professionally and gave me a honest assessment of my HVAC system. Highly recommended.”
Continue Reading“CALLED AT 8 IN THE MORNING CAME OUT BEFORE NOON AND FIXED THE PROBLEM. ALL WORKS WELL GOOD PEOPLE I TRUST THEM VERY MUCH .”
Continue Reading“Technition arrived at expected time. He explained what the problem was and what was needed.”
Continue Reading“They performed detailed troubleshooting and parts are on order. Excellent service.”
Continue Reading“Very polite. Appeared knowledgeable. Worked efficiently.”
Continue Reading“Rich was very informative and professional, which made our comfort level satisfactory. Thank you.”
Continue Reading“Jesse is by far the best technician we have ever worked with for service. Knowledgeable, efficient and explained problem and options going forward. A pleasure to work with Jesse to remedy our air conditioner issue during a heat wave.”
Continue Reading“Dave was very professional and very thorough. I most appreciated that he wasn’t consistently trying to upsell me.”
Continue Reading“Courteous and knowledgeable.”
Continue Reading“Very prompt and helpful on a hot June day. Javier was able to fix the problem and get the house cool again!”
Continue Reading“He was punctual, professional and polite. He explained what he had done and told me my unit was in good working order.”
Continue Reading“Rich arrived a day earlier than I had expected, but I was glad to (maybe) resolve the ongoing problem with my Mitsubishi Mini Split system. Rich and his coworker were pleasant and efficient, as are all the Burns & McBride technicians that have tried to solve my mini-split issues over the years. Every one rates…
Continue Reading“Great customer service skills!”
Continue Reading“Outstanding service! Dominick and the crew were fenomenal throughout the process (installation of a new heat pump and air handler + mini split on 3rd floor). They went above and beyond to accommodate my requests (perfection and symmetry) and ensure the installation was perfect. I wish I could give them more than 5 stars. And…
Continue Reading“Very thorough and comprehensive.”
Continue Reading“Very polite and thorough.”
Continue Reading“Professional and personable.”
Continue Reading“Gauge was prompt, courteous, COVID careful and had in-depth knowledge on the HVAC questions I had asked him. As always, a pleasure working with Burns & McBride and look forward to another "trouble free" year – Thanks!”
Continue Reading“Response to our call was set for next day. However, the response occurred on the same day of our call. A diagnosis was made which required a part that had to be ordered. After waiting a few days, technician returned with new part, but it did not resolve the problem. It was determined that another…
Continue Reading“Dave was very courteous and friendly, explained what he was doing to a/c unit (install hard start kit) and respected my property. Great service provider.”
Continue Reading“Very professional and on time.”
Continue Reading“My technician was great! I received professional, knowledgeable, and courteous service, thank you so much for a job well done!!”
Continue Reading“This was the fourth attempt to eliminate the whistling noise from my newly installed humidifier. He finally accurately diagnosed the problem, fixed it and made sure it was running quietly.”
Continue Reading“EVERYTHING A OK. TOM”
Continue Reading“Shane was polite and personable. He got right to the job, finished in a timely manner, and gave me a report of his findings.”
Continue Reading“Kyle and team were great. They did an amazing job with the installation and explaining the equipment.”
Continue Reading“Chris was on time and friendly. Explained what he was doing answered all my questions. Seemed very knowledgeable.”
Continue Reading“Timely, respectful service.”
Continue Reading“Ryan was courteous, thorough and was able to find the problem and fix it in a timely fashion. I appreciate his service.”
Continue Reading“Tech was very courteous & intelligent.”
Continue Reading“Excellent service. AC and gas furnace installed efficiently. Protected our property-cleaned up everything. Explained everything we needed to know about the products/ new thermostat.”
Continue Reading“Ryan has serviced my home in the past as well! He is fabulous! Thank you to your team for arranging expeditious service for my dehumidifier.”
Continue Reading“Showed up on time, went right to work, worked very clean and like a pro.”
Continue Reading“Truly a pleasurable experience . We have a lot in common . He fixed everything quickly . He also had very good suggestions. I'm quite pleased with the outcome. Yours Truly, John Moseley”
Continue Reading“Timely. Left everything clean and tidy.”
Continue Reading“The repair was done as explained and on time. The AC is now working correctly. Jesse was friendly and communicated well and did the repair expertly.”
Continue Reading“Excellent courteous and efficient service.”
Continue Reading“No problems. Ryan was pleasant and professional. Thx”
Continue Reading“Gauge has been here in the past and, just as before, he was professional, friendly, clean, knowledgeable and good to my dogs, too. Overall, just the experience I like! Thank you!”
Continue Reading“Quickly recognized the problem. Prepared notes for follow up.”
Continue Reading“Professional and responsive service. Fixed within three hours of call.”
Continue Reading“Dave was punctual and professional. He was very helpful in explaining the situation and options for future consideration.”
Continue Reading“Oscar, Kyle and Casey are professionals in every sense of the word. They replaced our furnace and A/C unit in a surprisingly short period of time. Explaining each step along the way right down to the new thermostat. Never losing sight of our need for A/C. We will highly recommend Burns and McBride to our…
Continue Reading“Jesse seemed competent, friendly, and efficient. He diagnosed the problem and explained it to me. he let me know how much it will cost and when it can be completed. I was very happy with the work.”
Continue Reading“Truly professional, competent and nice to talk to His explanations were thoughtful and precise and answered all of my questions”
Continue Reading“Timely and professional! Thank you”
Continue Reading“Was very Happy with Shane’s professional manner in with he conducted his work. Appointment was for 10:00 -12:00 called 20 minutes before arrival, arrived @ 10:00 am Very Happy . Yech kept me informed of everything he was I'm Very impressed with his service & would recommend your service to other’s because of him”
Continue Reading“Chris arrived in a timely manor. He was very professional. He completed the service and all is well.”
Continue Reading“Rich was very friendly, thorough, and responsive to my questions. He quickly and efficiently performed the scheduled unit cleaning and left our home just as it was when he arrived. Great job!”
Continue Reading“Very good performance. He is friendly and knows the product well.”
Continue Reading“Always a pleasure to be serviced by B&Mc. Technicians are prompt, courteous, proficient and professional. Work is completed and exceeds expectations.”
Continue Reading“Jesse is great and very knowledgeable. He was able to perfectly relocate my thermostat to optimize the air temp in my house. He also had great patience while working on a very hot day in a very hot room.”
Continue Reading“Jesse was very friendly. Very cautious. Explains everything He was doing. Cleans up after himself.”
Continue Reading“Ryan was wonderful. Extremely friendly and courteous. Very nice young man.”
Continue Reading“On time, great service.”
Continue Reading“Chris was a professional. Walked me through each step of his diagnosis and the charges associated with each step. Chris ultimately found the issue and fix in the same visit without having to return another day. Thank You”
Continue Reading“Ryan was great. He showed up early and stayed until he figured out what was wrong.”
Continue Reading“John was very professional and got the job done! I have only had great experiences with all of technicians.”
Continue Reading“Very professional”
Continue Reading“Very good service….knew what he was doing..,very impressive”
Continue Reading“Chris is very polite, knowledgeable and acted in a professional manner.”
Continue Reading“Our experience was great!”
Continue Reading“Richard explained things to me and was very professional.”
Continue Reading“Ryan did an excellent job. Very personable and pleasant. Was pleased with the experience.”
Continue Reading“Did a good job and was very polite and professional”
Continue Reading“Answered all our questions regarding switching from heat to air setting on thermostat to our complete satisfaction.”
Continue Reading“Jesse was pleasant and very helpful.”
Continue Reading“Rich was diligent and spent all day to correct my issue”
Continue Reading“He was able to diagnose quickly and outlined our options. Was very courteous and respectful.”
Continue Reading“Dave came out within a couple hours after my calling to request repair. He fixed the issue with no further problems.”
Continue Reading“Dave was great–not only technically proficient, but was a nice guy.”
Continue Reading“Rich Thompson did a great job installing our new dehumidifier.”
Continue Reading“Gauge answered all my questions and was great to work with”
Continue Reading“Very professional.”
Continue Reading“The install of our new hvac system was so smooth. The men were very professional (I didn’t even know they were there most of the time) they took great care and concern for my home and left everything in perfect shape after the 2 day install. Very self sufficient, low intrusion and high effective in…
Continue Reading“I appreciate tanner taking the time to clearly explain to me what he was doing and what he found.”
Continue Reading“Ryan was very thorough and recommended a better humidifier.”
Continue Reading“The technician was efficient and thorough. Thanks”
Continue Reading“Our HVAC system recently failed. We contacted Burns & McBride. This involved an initial visit by their Home Solutions Advisor Jamie who collected a lot of room measurements and was able to present us with 3 viable options. He clearly explained the features and differences between all 3 options as well as costs and pros/cons.…
Continue Reading“Jesse was very nice and considerate of our home. He explained everything that I needed to know fully.”
Continue Reading“As always, Shane arrived promptly on time and was a consummate professional.”
Continue Reading“I had scheduled AC maintenance over 2 months down the road with another company (rhymes with Gorizon). When my AC then developed a problem, I called to get an earlier appointment. The earliest I could get scheduled was 10 days in the future. I called Burns & McBride, spoke to Drew who was able to…
Continue Reading“Professional and knowledgeable”
Continue Reading“Excellent experience We added a propane heating unit to our first floor. Oscar was easy to work with and quite knowledgeable. Installation not completed yet and we look forward to working with him again soon.”
Continue Reading“Friendly, fast, efficient”
Continue Reading“Tanner was polite and efficient. I would have him again to service my a/c unit”
Continue Reading“Rich was very polite and professional. Told us what he was doing every step of the way.”
Continue Reading“Gauge was here to trouble shoot a problem with our AC system. He called to let us know he was on his way. He is very professional and courteous and was wearing his mask.He preformed some diagnostics and found problems extensive enough to warrant replacing the old system. He explained everything very well and showed…
Continue Reading“Ryan knew his stuff. He was on time and very professional. We reviewed some options to replace another part of the overall utilities in the home, which we recently moved into. It was a pleasure to work with him and talk about Energize Delaware, which is an important program. Looking forward to the project (we…
Continue Reading“He was very efficient in doing his work. Friendly and respectable. Could not have been nicer. He deserves the raise in pay.”
Continue Reading“All well and done with professional work”
Continue Reading“Ryan bring the wrong cleaning filter but explained his error and advised to me that the right replacement filter would be installed within a day or two.”
Continue Reading“honest,knowledgeable”
Continue Reading“Fast friendly quality service”
Continue Reading“Efficient, courteous, on time. Took time to explain maintenance and other products available.”
Continue Reading“Personable, professional.”
Continue Reading“Rep was knowledgable and courteous. A credit to the company.”
Continue Reading“Very professional”
Continue Reading“Very prompt with the time that was arranged – communicated well about one filter item needing cleaning – good summary comments st the conclusion”
Continue Reading“Chris performed professional service on our AC unit and air handler. He answered all questions we had and took his time in assuring that all the equipment making up our AC system was working efficiently. Chis is an asset to your company and we would welcome him to service our system again in the future.”
Continue Reading“Very compact system. Great follow up and education on the new system operation and maintenance.”
Continue Reading“Tech was very polite ,courteous, and professional. He introduced himself and stated purpose of the call. He wore boot coverings and a mask the entire time. He was willing to answer questions and addressed my concerns. A+ in my opinion. Excellent employee…”
Continue Reading“Excellent as usual”
Continue Reading“Scheduled maintenance work was done on time and in a satisfactory manner.”
Continue Reading“Professional, on time, and job well done.”
Continue Reading“Thank you for sending Ryan S. To do our annual maintenance check of our heater and air conditioner! He was on time and very pleasant and respectful! He worked very efficiently and took the time to talk about his visit before he left….very good communication skills! We love having Burns and McBride service our heating…
Continue Reading“Fixed a minor gas leak”
Continue Reading“Done well and efficient.”
Continue Reading“Ryan was very polite, respectful & friendly! Ryan called prior to arrival so I knew when he’d be here to perform maintenance! Ryan was knowledgeable & quick. He also explained everything to me prior to his departure! I love the report emailed to me with pictures as soon after services are completed! Ryan did a…
Continue Reading“Very satisfied with Oscar and his crew.”
Continue Reading“PREV MAINT – A/C went well.”
Continue Reading“Tanner was very detailed and informative.”
Continue Reading“Tanner Payton was friendly, cooperative, and knowledgeable about servicing our air conditioner. He answered all of my questions and was very thorough while working on the air conditioner. He found a part that would need to be replaced in the near future, but left it up to me whether I wanted it to be replaced…
Continue Reading“Great service and knowledgeable people”
Continue Reading“He was very professional and explained fully what he did.”
Continue Reading“Very polite — everything went very smoothly.”
Continue Reading“Oscar, Kyle, and Casey installed new AC unit last week. Installation went well; I already reviewed that installation. But…it turned out there was a glitch in communication between B & McB sales / service / customer (me). My old ThermoPride heater wasn’t talking properly to my new Aprilaire smart thermostat. Oscar and Kyle and Casey…
Continue Reading“Rich was very professional explained what he was doing and answered all my questions.”
Continue Reading“I feel like Drew is my personnel B&B Tech because lucky for me he’s always the one that comes out. He’s extremely professional, helpful and a pleasure to work with.”
Continue Reading“Tanner was very polite and thorough. He is a credit to your service team. Thanks.”
Continue Reading“The rep was able to arrive early and did a thorough job. He wore a mask ,gloves and shoe coverings which I appreciated. Afterwards he explained issues he found and agreed to make arrangements for someone to call and discuss options with my husband. We have been very satisfied with service we receive from Burns…
Continue Reading“A few days ago, Mr. Shane McHale completed annual maintenance service on our A/C unit. We were very pleased with all that he did. Yesterday, he returned to complete annual service on our oil-fired furnace. The furnace is quite old and we’d like to replace it with a natural gas-fired furnace. We are working toward…
Continue Reading“Tanner was very professional and knowledgeable, great service experience.”
Continue Reading“Ryan was fine. He showed up within the time window and seemed very knowledgeable.”
Continue Reading“Oscar and his team did a great job installing a replacement air conditioning system in my house. Oscar explained the step-by-step process. He politely endured my explanation of some of the quirks in the construction of my repeatedly modified house. When some of those personality traits became important in the installation process, Oscar explained the…
Continue Reading“My son in law had the opportunity to be with Richard, since I was working and show him where everything was inside and outside of my house. I bumped into Richard at our mailboxes right after the service. Took the time to share with me as well any concerns he had and how my heat…
Continue Reading“Tanner was very polite and friendly. First, he checked both A/C units and found them clean. Next, he examined the filters in both units and also found them clean. Last, he examined the outside A/C unit and sprayed it down. He also took photos of the oil heater and tank and commented that they also…
Continue Reading“VERY pleased with annual maintenance service on A/C unit performed by Mr. Shane McHale this morning. He contacted us in advance to inform that he would be arriving early, prior to the scheduled time. He was very thorough and most courteous. Another excellent example of the professionalism of the Burns & McBride staff. Thank you.”
Continue Reading“Drew did an excellent job installing a work-around until the new part could be installed. I was disappointed that I had to present a case to get a service call on Good Friday when it was 28 degrees.”
Continue Reading“Gauge Canale was excellent at his job. He was incredibly courteous and very efficient. He answered my questions in a knowledgeable way while explaining in terms easy for the average person to understand. Burns & McBride is an excellent company and I tell everyone I know they can’t go wrong doing business with you!”
Continue Reading“Tanner was helpful and explained everything to my satisfaction.”
Continue Reading“Overall very good service. Extremely professional. Completed the service in a timely mannor.”
Continue Reading“Multiple visits – very satisfied. Very professional”
Continue Reading“All four of your workers did a great job and worked well together so that our job was done in one day. my wife was very happy and that was the person in this house that they had to please”
Continue Reading“Tanner arrived on time and had on appropriate protection for both the house and homeowners. He checked and cleaned the furnace and advised on what he completed and next steps. Overall a great representation of Burns and McBride”
Continue Reading“Replacement water heater was installed in about an hour. There is a 90 degree turn in our basement steps. When their cart did not make it down our basement- the two operators moved it by hand. They were careful with the floor and the walls. We’re very pleased !”
Continue Reading“All four of your workers did a great job and worked well together so that our job was done in one day. my wife was very happy and that was the person in this house that they had to please”
Continue Reading“Dave was very persistent in finding the hidden device for changing the batteries outside.”
Continue Reading“Chris called and said he was able to come even earlier than scheduled, which worked out fine for us. He was conscientious, thorough, and polite. He explained what he was doing and why, and also the results and findings of his inspection and tests. We were very pleased with his service. He is a credit…
Continue Reading“Dave did a great job on the leak , and replace the shutoff valve to stop the leak inside and replace two at the oil tank. Dave clean up the oil that was on the floor and checked everything to make sure all was good, I want to thank Dave and Burns and McBride for…
Continue Reading“All good. Electric disconnect in exterior power box for AC compressor was slightly burned by arcing and will be replaced next Monday (if it is not raining). Thanks.”
Continue Reading“Chris was great to deal with (didn't catch his last name) and was quite professional. Was very thorough and very neat. Presented the 'report card' and explained everything.”
Continue Reading“Javier was great with explaining how the system works and what needs to be repaired. Very kind person, thank you for the service.”
Continue Reading“Jesse was professional, courteous and early!”
Continue Reading“Chris arrived promptly after the problem was reported. Repair was performed and Chris pointed out the potential problems I could experience with an aging system. His explanations were offered in easy-to-understand layman’s terms. Very pleased with this service and would recommend Burns & McBride without reservation.”
Continue Reading“Oscar was very knowledgeable about the system that was installed. He was also very knowledgeable and courteous.”
Continue Reading“While doing PM contract work on our heater, Ryan S. Noticed a leak from the overflow tank on the hot water heater…and the hot water heater is less than 3 years old. We had not noticed the leak, so we were especially grateful that Ryan noticed it…even though he was in the basement to service…
Continue Reading“Standard check up done professionally.”
Continue Reading“Drew was very professional, clean and thorough! He was able to diagnosis an on going air bound issue with my oil furnace which was not an easy troubleshoot ! His expertise was shown today and would recommend him or anyone from Burns and Mc Bride to service your homes heating and A/C !”
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