Testimonials Articles
“EVERYTHING A OK. TOM”
Continue Reading“Shane was polite and personable. He got right to the job, finished in a timely manner, and gave me a report of his findings.”
Continue Reading“Kyle and team were great. They did an amazing job with the installation and explaining the equipment.”
Continue Reading“Chris was on time and friendly. Explained what he was doing answered all my questions. Seemed very knowledgeable.”
Continue Reading“Timely, respectful service.”
Continue Reading“Ryan was courteous, thorough and was able to find the problem and fix it in a timely fashion. I appreciate his service.”
Continue Reading“Tech was very courteous & intelligent.”
Continue Reading“Excellent service. AC and gas furnace installed efficiently. Protected our property-cleaned up everything. Explained everything we needed to know about the products/ new thermostat.”
Continue Reading“Ryan has serviced my home in the past as well! He is fabulous! Thank you to your team for arranging expeditious service for my dehumidifier.”
Continue Reading“Showed up on time, went right to work, worked very clean and like a pro.”
Continue Reading“Truly a pleasurable experience . We have a lot in common . He fixed everything quickly . He also had very good suggestions. I'm quite pleased with the outcome. Yours Truly, John Moseley”
Continue Reading“Timely. Left everything clean and tidy.”
Continue Reading“The repair was done as explained and on time. The AC is now working correctly. Jesse was friendly and communicated well and did the repair expertly.”
Continue Reading“Excellent courteous and efficient service.”
Continue Reading“No problems. Ryan was pleasant and professional. Thx”
Continue Reading“Gauge has been here in the past and, just as before, he was professional, friendly, clean, knowledgeable and good to my dogs, too. Overall, just the experience I like! Thank you!”
Continue Reading“Quickly recognized the problem. Prepared notes for follow up.”
Continue Reading“Professional and responsive service. Fixed within three hours of call.”
Continue Reading“Dave was punctual and professional. He was very helpful in explaining the situation and options for future consideration.”
Continue Reading“Oscar, Kyle and Casey are professionals in every sense of the word. They replaced our furnace and A/C unit in a surprisingly short period of time. Explaining each step along the way right down to the new thermostat. Never losing sight of our need for A/C. We will highly recommend Burns and McBride to our…
Continue Reading“Jesse seemed competent, friendly, and efficient. He diagnosed the problem and explained it to me. he let me know how much it will cost and when it can be completed. I was very happy with the work.”
Continue Reading“Truly professional, competent and nice to talk to His explanations were thoughtful and precise and answered all of my questions”
Continue Reading“Timely and professional! Thank you”
Continue Reading“Was very Happy with Shane’s professional manner in with he conducted his work. Appointment was for 10:00 -12:00 called 20 minutes before arrival, arrived @ 10:00 am Very Happy . Yech kept me informed of everything he was I'm Very impressed with his service & would recommend your service to other’s because of him”
Continue Reading“Chris arrived in a timely manor. He was very professional. He completed the service and all is well.”
Continue Reading“Rich was very friendly, thorough, and responsive to my questions. He quickly and efficiently performed the scheduled unit cleaning and left our home just as it was when he arrived. Great job!”
Continue Reading“Very good performance. He is friendly and knows the product well.”
Continue Reading“Always a pleasure to be serviced by B&Mc. Technicians are prompt, courteous, proficient and professional. Work is completed and exceeds expectations.”
Continue Reading“Jesse is great and very knowledgeable. He was able to perfectly relocate my thermostat to optimize the air temp in my house. He also had great patience while working on a very hot day in a very hot room.”
Continue Reading“Jesse was very friendly. Very cautious. Explains everything He was doing. Cleans up after himself.”
Continue Reading“Ryan was wonderful. Extremely friendly and courteous. Very nice young man.”
Continue Reading“On time, great service.”
Continue Reading“Chris was a professional. Walked me through each step of his diagnosis and the charges associated with each step. Chris ultimately found the issue and fix in the same visit without having to return another day. Thank You”
Continue Reading“Ryan was great. He showed up early and stayed until he figured out what was wrong.”
Continue Reading“John was very professional and got the job done! I have only had great experiences with all of technicians.”
Continue Reading“Very professional”
Continue Reading“Very good service….knew what he was doing..,very impressive”
Continue Reading“Chris is very polite, knowledgeable and acted in a professional manner.”
Continue Reading“Our experience was great!”
Continue Reading“Richard explained things to me and was very professional.”
Continue Reading“Ryan did an excellent job. Very personable and pleasant. Was pleased with the experience.”
Continue Reading“Did a good job and was very polite and professional”
Continue Reading“Answered all our questions regarding switching from heat to air setting on thermostat to our complete satisfaction.”
Continue Reading“Jesse was pleasant and very helpful.”
Continue Reading“Rich was diligent and spent all day to correct my issue”
Continue Reading“He was able to diagnose quickly and outlined our options. Was very courteous and respectful.”
Continue Reading“Dave came out within a couple hours after my calling to request repair. He fixed the issue with no further problems.”
Continue Reading“Dave was great–not only technically proficient, but was a nice guy.”
Continue Reading“Rich Thompson did a great job installing our new dehumidifier.”
Continue Reading“Gauge answered all my questions and was great to work with”
Continue Reading“Very professional.”
Continue Reading“The install of our new hvac system was so smooth. The men were very professional (I didn’t even know they were there most of the time) they took great care and concern for my home and left everything in perfect shape after the 2 day install. Very self sufficient, low intrusion and high effective in…
Continue Reading“I appreciate tanner taking the time to clearly explain to me what he was doing and what he found.”
Continue Reading“Ryan was very thorough and recommended a better humidifier.”
Continue Reading“The technician was efficient and thorough. Thanks”
Continue Reading“Our HVAC system recently failed. We contacted Burns & McBride. This involved an initial visit by their Home Solutions Advisor Jamie who collected a lot of room measurements and was able to present us with 3 viable options. He clearly explained the features and differences between all 3 options as well as costs and pros/cons.…
Continue Reading“Jesse was very nice and considerate of our home. He explained everything that I needed to know fully.”
Continue Reading“As always, Shane arrived promptly on time and was a consummate professional.”
Continue Reading“I had scheduled AC maintenance over 2 months down the road with another company (rhymes with Gorizon). When my AC then developed a problem, I called to get an earlier appointment. The earliest I could get scheduled was 10 days in the future. I called Burns & McBride, spoke to Drew who was able to…
Continue Reading“Professional and knowledgeable”
Continue Reading“Excellent experience We added a propane heating unit to our first floor. Oscar was easy to work with and quite knowledgeable. Installation not completed yet and we look forward to working with him again soon.”
Continue Reading“Friendly, fast, efficient”
Continue Reading“Tanner was polite and efficient. I would have him again to service my a/c unit”
Continue Reading“Rich was very polite and professional. Told us what he was doing every step of the way.”
Continue Reading“Gauge was here to trouble shoot a problem with our AC system. He called to let us know he was on his way. He is very professional and courteous and was wearing his mask.He preformed some diagnostics and found problems extensive enough to warrant replacing the old system. He explained everything very well and showed…
Continue Reading“Ryan knew his stuff. He was on time and very professional. We reviewed some options to replace another part of the overall utilities in the home, which we recently moved into. It was a pleasure to work with him and talk about Energize Delaware, which is an important program. Looking forward to the project (we…
Continue Reading“He was very efficient in doing his work. Friendly and respectable. Could not have been nicer. He deserves the raise in pay.”
Continue Reading“All well and done with professional work”
Continue Reading“Ryan bring the wrong cleaning filter but explained his error and advised to me that the right replacement filter would be installed within a day or two.”
Continue Reading“honest,knowledgeable”
Continue Reading“Fast friendly quality service”
Continue Reading“Efficient, courteous, on time. Took time to explain maintenance and other products available.”
Continue Reading“Personable, professional.”
Continue Reading“Rep was knowledgable and courteous. A credit to the company.”
Continue Reading“Very professional”
Continue Reading“Very prompt with the time that was arranged – communicated well about one filter item needing cleaning – good summary comments st the conclusion”
Continue Reading“Chris performed professional service on our AC unit and air handler. He answered all questions we had and took his time in assuring that all the equipment making up our AC system was working efficiently. Chis is an asset to your company and we would welcome him to service our system again in the future.”
Continue Reading“Very compact system. Great follow up and education on the new system operation and maintenance.”
Continue Reading“Tech was very polite ,courteous, and professional. He introduced himself and stated purpose of the call. He wore boot coverings and a mask the entire time. He was willing to answer questions and addressed my concerns. A+ in my opinion. Excellent employee…”
Continue Reading“Excellent as usual”
Continue Reading“Scheduled maintenance work was done on time and in a satisfactory manner.”
Continue Reading“Professional, on time, and job well done.”
Continue Reading“Thank you for sending Ryan S. To do our annual maintenance check of our heater and air conditioner! He was on time and very pleasant and respectful! He worked very efficiently and took the time to talk about his visit before he left….very good communication skills! We love having Burns and McBride service our heating…
Continue Reading“Fixed a minor gas leak”
Continue Reading“Done well and efficient.”
Continue Reading“Ryan was very polite, respectful & friendly! Ryan called prior to arrival so I knew when he’d be here to perform maintenance! Ryan was knowledgeable & quick. He also explained everything to me prior to his departure! I love the report emailed to me with pictures as soon after services are completed! Ryan did a…
Continue Reading“Very satisfied with Oscar and his crew.”
Continue Reading“PREV MAINT – A/C went well.”
Continue Reading“Tanner was very detailed and informative.”
Continue Reading“Tanner Payton was friendly, cooperative, and knowledgeable about servicing our air conditioner. He answered all of my questions and was very thorough while working on the air conditioner. He found a part that would need to be replaced in the near future, but left it up to me whether I wanted it to be replaced…
Continue Reading“Great service and knowledgeable people”
Continue Reading“He was very professional and explained fully what he did.”
Continue Reading“Very polite — everything went very smoothly.”
Continue Reading“Oscar, Kyle, and Casey installed new AC unit last week. Installation went well; I already reviewed that installation. But…it turned out there was a glitch in communication between B & McB sales / service / customer (me). My old ThermoPride heater wasn’t talking properly to my new Aprilaire smart thermostat. Oscar and Kyle and Casey…
Continue Reading“Rich was very professional explained what he was doing and answered all my questions.”
Continue Reading“I feel like Drew is my personnel B&B Tech because lucky for me he’s always the one that comes out. He’s extremely professional, helpful and a pleasure to work with.”
Continue Reading“Tanner was very polite and thorough. He is a credit to your service team. Thanks.”
Continue Reading“The rep was able to arrive early and did a thorough job. He wore a mask ,gloves and shoe coverings which I appreciated. Afterwards he explained issues he found and agreed to make arrangements for someone to call and discuss options with my husband. We have been very satisfied with service we receive from Burns…
Continue Reading“A few days ago, Mr. Shane McHale completed annual maintenance service on our A/C unit. We were very pleased with all that he did. Yesterday, he returned to complete annual service on our oil-fired furnace. The furnace is quite old and we’d like to replace it with a natural gas-fired furnace. We are working toward…
Continue Reading“Tanner was very professional and knowledgeable, great service experience.”
Continue Reading“Ryan was fine. He showed up within the time window and seemed very knowledgeable.”
Continue Reading“Oscar and his team did a great job installing a replacement air conditioning system in my house. Oscar explained the step-by-step process. He politely endured my explanation of some of the quirks in the construction of my repeatedly modified house. When some of those personality traits became important in the installation process, Oscar explained the…
Continue Reading“My son in law had the opportunity to be with Richard, since I was working and show him where everything was inside and outside of my house. I bumped into Richard at our mailboxes right after the service. Took the time to share with me as well any concerns he had and how my heat…
Continue Reading“Tanner was very polite and friendly. First, he checked both A/C units and found them clean. Next, he examined the filters in both units and also found them clean. Last, he examined the outside A/C unit and sprayed it down. He also took photos of the oil heater and tank and commented that they also…
Continue Reading“VERY pleased with annual maintenance service on A/C unit performed by Mr. Shane McHale this morning. He contacted us in advance to inform that he would be arriving early, prior to the scheduled time. He was very thorough and most courteous. Another excellent example of the professionalism of the Burns & McBride staff. Thank you.”
Continue Reading“Drew did an excellent job installing a work-around until the new part could be installed. I was disappointed that I had to present a case to get a service call on Good Friday when it was 28 degrees.”
Continue Reading“Gauge Canale was excellent at his job. He was incredibly courteous and very efficient. He answered my questions in a knowledgeable way while explaining in terms easy for the average person to understand. Burns & McBride is an excellent company and I tell everyone I know they can’t go wrong doing business with you!”
Continue Reading“Tanner was helpful and explained everything to my satisfaction.”
Continue Reading“Overall very good service. Extremely professional. Completed the service in a timely mannor.”
Continue Reading“Multiple visits – very satisfied. Very professional”
Continue Reading“All four of your workers did a great job and worked well together so that our job was done in one day. my wife was very happy and that was the person in this house that they had to please”
Continue Reading“Tanner arrived on time and had on appropriate protection for both the house and homeowners. He checked and cleaned the furnace and advised on what he completed and next steps. Overall a great representation of Burns and McBride”
Continue Reading“Replacement water heater was installed in about an hour. There is a 90 degree turn in our basement steps. When their cart did not make it down our basement- the two operators moved it by hand. They were careful with the floor and the walls. We’re very pleased !”
Continue Reading“All four of your workers did a great job and worked well together so that our job was done in one day. my wife was very happy and that was the person in this house that they had to please”
Continue Reading“Dave was very persistent in finding the hidden device for changing the batteries outside.”
Continue Reading“Chris called and said he was able to come even earlier than scheduled, which worked out fine for us. He was conscientious, thorough, and polite. He explained what he was doing and why, and also the results and findings of his inspection and tests. We were very pleased with his service. He is a credit…
Continue Reading“Dave did a great job on the leak , and replace the shutoff valve to stop the leak inside and replace two at the oil tank. Dave clean up the oil that was on the floor and checked everything to make sure all was good, I want to thank Dave and Burns and McBride for…
Continue Reading“All good. Electric disconnect in exterior power box for AC compressor was slightly burned by arcing and will be replaced next Monday (if it is not raining). Thanks.”
Continue Reading“Chris was great to deal with (didn't catch his last name) and was quite professional. Was very thorough and very neat. Presented the 'report card' and explained everything.”
Continue Reading“Javier was great with explaining how the system works and what needs to be repaired. Very kind person, thank you for the service.”
Continue Reading“Jesse was professional, courteous and early!”
Continue Reading“Chris arrived promptly after the problem was reported. Repair was performed and Chris pointed out the potential problems I could experience with an aging system. His explanations were offered in easy-to-understand layman’s terms. Very pleased with this service and would recommend Burns & McBride without reservation.”
Continue Reading“Oscar was very knowledgeable about the system that was installed. He was also very knowledgeable and courteous.”
Continue Reading“While doing PM contract work on our heater, Ryan S. Noticed a leak from the overflow tank on the hot water heater…and the hot water heater is less than 3 years old. We had not noticed the leak, so we were especially grateful that Ryan noticed it…even though he was in the basement to service…
Continue Reading“Standard check up done professionally.”
Continue Reading“Drew was very professional, clean and thorough! He was able to diagnosis an on going air bound issue with my oil furnace which was not an easy troubleshoot ! His expertise was shown today and would recommend him or anyone from Burns and Mc Bride to service your homes heating and A/C !”
Continue Reading“Had been having trouble with thermostat (apparently), as sometimes furnace would not come on unless tapped cabinet or opened cabinet door. In January, tech checked for loose connections and then replaced thermostat. Few days later, again erratically, furnace would not come on unless burner was tapped. Spoke with Buelah, who suggested I monitor erratic behavior…
Continue Reading“Arrived earlier than expected. Followed Coronavirus protocol. Advised how long it would be to perform service. Service was completed. Was very polite.”
Continue Reading“Replaced our electric heater with a gas one. Job was done done with care.”
Continue Reading“Came on time after calling to let us know. Did his work and cleaned up Report was detailed Very Happy”
Continue Reading“Excellent work. Explained what was wrong and how he was fixing it. Cleaned up upon completion. Stayed to ensure the repair worked.”
Continue Reading“excellent worker”
Continue Reading“Excellent service as usual!!”
Continue Reading“men were very informative as to what was needed”
Continue Reading“Very nice And explained everything”
Continue Reading“Only able to spend 30 minutes with the crew because of a doctor appointment, but found the team to both thorough and on point. Updated on their thoughts regarding hot water tank and the Aprilaire program which I will consider.”
Continue Reading“Professional service and very through with their inspection of the system.” – Patrick M.
Continue Reading“Chris is trustworthy, knowledgeable and friendly. I am happy to know he is checking things out for me! He is an asset to Burns & McBride” – Jerilyn C.
Continue Reading“Gauge was on time, took great care in performing his cleaning of the boiler. Very pleasant person and cleaned up the entire area when finished.” – Sharon W.
Continue Reading“Kyle was very prompt, courteous and professional.” -Tom C.
Continue Reading“The tech was on time, professional, and informative!” -Shari M.
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