Reviews

4.8
Based on 920 reviews
Jason Hall
Jason Hall
20:17 27 Jan 23
From the start they were kind quick to respond and extremely helpful. Would definitely recommend 👏
E & C Conkey
E & C Conkey
18:35 27 Jan 23
Me Jessie Brown is always handled him self very professional is very respectful. He located what the problem was and ordered the part. Which came in the next morning.
Mike Norman Sr
Mike Norman Sr
19:19 26 Jan 23
Very professional.
celester dixon
celester dixon
19:18 25 Jan 23
Joe Sweeney
Joe Sweeney
15:09 25 Jan 23
The technician from Burns and McBride was very professional and arrived at my house within 30 minutes of my phone call for maintenance. Mr Gorman was very knowledgeable and was able to get my heater up and running.
Dorothy Walker
Dorothy Walker
17:49 23 Jan 23
Christine Cook
Christine Cook
13:28 23 Jan 23
Always professional, responsive & efficient.
Allen A
Allen A
16:03 20 Jan 23
Dave came and was very thorough. Very satisfied.
Daniel Hagelberg
Daniel Hagelberg
14:44 20 Jan 23
We had our heater go out and our thermostat go blank. I called the 24 hour line and was able to get someone out to our house in about 90 minutes. Shane was excellent, he called before he came to already start diagnosing the problem. When he got there he was quickly able to get things up and running again, but he was very thorough and spent a lot of extra time trying to diagnose any outstanding issues. I was very impressed.
Kevin Brace
Kevin Brace
00:51 20 Jan 23
Our technician Chris did a great job servicing our heating system. He was very thorough and was detailed in his explanation of the service and how our equipment was performing. We have used Burns and McBride for over 25 years and we look forward to them returning to service our AC unit.
Barbara Werthiemer
Barbara Werthiemer
16:20 18 Jan 23
Chris was on time. He listened and responded to my questions and concerns. Updated some necessary settings. Left area clean and neat.
Cynthia B
Cynthia B
15:57 16 Jan 23
Stress Less Mamma
Stress Less Mamma
19:05 14 Jan 23
He got our heater working and went to the gas station to get us diesel fuel which will keep us going until they can deliver oil on Monday! He went above and beyond! Thank you!!
Jeffrey Almeida
Jeffrey Almeida
15:01 13 Jan 23
Great service provider for over 30+ years now. Very dependable & never any issues.
Katie Saylor
Katie Saylor
14:37 13 Jan 23
Laurie Zark-Seigel
Laurie Zark-Seigel
03:25 12 Jan 23
Terrence Hanrahan
Terrence Hanrahan
19:57 11 Jan 23
It's a long-time family-owned business that puts the people that do their work in the best possible position--to do excellent, courteous work that brings distinction on the company name. I have only ever, over three years, had good interactions with this company. Both employees who most recently visited, Tarik and Javier were knowledgeable, efficient, and friendly workers, both an asset to this fine company. And I would add Ryan's name to their roster of fine employees. Also, there's no trouble getting a knowledgeable and friendly human being on the telephone ASAP when your HVAC needs attention.
Office Westinn
Office Westinn
15:27 11 Jan 23
Great job and super helpful.
Robert Keller
Robert Keller
13:39 10 Jan 23
Dependable professional quality work at good prices
Tina Boruta
Tina Boruta
17:21 06 Jan 23
Knowledgeable and friendly technicians Jake and Jack. Jake gave info on how to improve my heating and air conditioning system 👍
Roosevelt Rowsey
Roosevelt Rowsey
20:14 04 Jan 23
Craig called to said he was on his way. After arriving he had diagnosed the ac problem and fixed it. The temperature outside was 92 degrees and soon the house began cooling down. Thank you Burns and McBride for the fast and reliable service
Diana Episcopo
Diana Episcopo
18:13 04 Jan 23
Laura de Oliveira
Laura de Oliveira
17:56 04 Jan 23
Mark Chaump
Mark Chaump
20:22 27 Dec 22
Oscar and the crew arrived on time and treated my home with care. He took the time to explain everything and completed the job faster than expected.
Robert Katz
Robert Katz
13:59 27 Dec 22
Lisa Tuccio
Lisa Tuccio
19:11 24 Dec 22
My tech listened and investigated the unit. Made a diagnosis and gave us a quote within 30 minutes of his arrival
Janna Harvey
Janna Harvey
02:07 24 Dec 22
Quickly identified the issue and was able to get heat going again. Very grateful they came out on Christmas Eve Eve.
j murphy
j murphy
18:06 23 Dec 22
Tyrone Slothrop
Tyrone Slothrop
19:23 22 Dec 22
The entire team, from sales to installation, was great to work with. The two Jeffs, Shawn and Oscar and a tactical reinforcement group sent in to speed things along (all amazingly skilled and attentive) came up with great creative ideas to custom fit my new multi-zone mini-split system to this old house, very quickly and with nary a hitch. It's a great upgrade!
Zach Wheeler
Zach Wheeler
18:39 22 Dec 22
Andrew was professional and worked in a timely fashion and helped to get the repair done at the lowest cost.
Mom2
Mom2
15:20 21 Dec 22
Great company
Horace Cole
Horace Cole
15:00 21 Dec 22
Jesse was pleasant, professional and explained all the work he did.
sam vaughan
sam vaughan
14:01 21 Dec 22
Burns & McBride’s service has been absolutely stellar, rescuing me from a disastrous Mitsubishi mini-split installation by another contractor that left me without heat just as temperatures turn frigid. Everyone involved, from the top down, has been responsive and diligent in rectifying this calamity. I can’t recommend them highly enough.
Sid Adams
Sid Adams
18:42 19 Dec 22
Replaced defective thermostat that was installed last week.All's well now.
Ken Comegys
Ken Comegys
17:04 17 Dec 22
I called Burns and McBride for an emergency heating system problem after the company I had previously contracted for over 20 years would not respond in less than 3 days. Chris called me within an hour to schedule a same-day service call. Fortunately the issue is not an emergency now, so Chris was not required to come out. I am switching my service contract to Burns and Mc Bride just based on my experience with them today and will contact them should the issue arise again.
Jeanne Cooper
Jeanne Cooper
22:50 16 Dec 22
Hot water heater installation
Excellence service
Marie DiGiulio
Marie DiGiulio
14:38 14 Dec 22
Scot Schwartz
Scot Schwartz
20:47 12 Dec 22
Great service and always on time
Ron Brozek
Ron Brozek
19:15 11 Dec 22
I called Burns and McBride for emergency service on a Sunday morning when my oil heater tripped off and would not reset. They responded immediately after I called the after hours number and a service technician, Chris, was dispatched. Within a hour, the problem was diagnosed, and repairs were made. The unit was running again. He also checked and calibrated everything to the manufacturer’s specs. I was so impressed with his professionalism that I signed up for their yearly maintenance contract which was also very reasonable. I highly recommend this company for any of your heating and A/C needs.
Bryce M Johnson
Bryce M Johnson
15:42 11 Dec 22
Quick response on a Sunday. Chris came out and was very professional and efficient.
Matthew Gordon
Matthew Gordon
00:41 10 Dec 22
Oscar and Shawn (hope I’m spelling that correctly my man), were top notch. Showed up, explained a few things and got moving on the job. They took pride in their work and put in a very long day. They annswered all my questions and when the install was complete, the boiler and new piping looked more like a work of art. They went the extra mile every step of the way. Couldn’t have asked for much more out of that duo. Really appreciate it fellas. Burns and McBride knocked it out of the park.
Richard Kasey
Richard Kasey
20:46 09 Dec 22
Great company and very knowledgeable employees. I will definitely use this company again.
Kimberly Cruz
Kimberly Cruz
18:50 09 Dec 22
Joseph Alexander
Joseph Alexander
17:51 09 Dec 22
Brian Bonney
Brian Bonney
21:05 05 Dec 22
rebecca abbott
rebecca abbott
17:58 05 Dec 22
Chris was on time and very knowledgeable about our complex system. He solved the problem quickly and went above and beyond by cleaning our pump reservoir. He probably headed off a future flood. He cleaned up the area and we very polite and professional.
Joe Cutler
Joe Cutler
17:39 02 Dec 22
Great job!
Tony Pitts
Tony Pitts
17:37 02 Dec 22
These guys are great. On time, professional, and very knowledgeable. Would highly recommend Burns and McBride. Office staff is pretty good too.
Friede Capone
Friede Capone
15:50 02 Dec 22
The tech, Andrew, was very professional. He took the time to explain what the problem was. He was very neat and courteous.
David Kummer
David Kummer
17:00 30 Nov 22
Friendly, quiet, professional and clean!
Eric Plaisance
Eric Plaisance
21:48 28 Nov 22
Dave was great . Treating our home like a professional.
Greg Gulick
Greg Gulick
13:55 25 Nov 22
kristofor k
kristofor k
16:32 24 Nov 22
Monique Anderson
Monique Anderson
16:35 23 Nov 22
As usual great service!!
carole robinson
carole robinson
21:55 22 Nov 22
My heater kicked off yesterday and I called for service ( I have a yearly contract) Ryan Mallee came out and troubleshooted my problem and also inspected the entire system. He was courteous, professional and a pleasure to deal with. They say if you have a bad experience you will tell 100 people and a good experience only 10 people so I wanted to put this out! Thanks for living up to my expectations and going above and beyond.
Dechanta Knox
Dechanta Knox
14:24 22 Nov 22
It was sub 35 degree weather and our heating unit stopped working! The temperature in the house had fallen to 52 degrees; 2 days before Thanksgiving! We were referred to Burns and McBride and within the half hour, help was on the way! Talking about relief!!Ryan, the HVAC technician was professional, pleasant and patient (listening to hubby explain how he attempted to troubleshoot the issue prior to his arrival). Ryan explained the steps taken to assess the problem and had the heat running in less than an hour. I was impressed with the affordability, professionalism and final result of our experience with Burns and McBride. They have locked in a few new Customers!
Elizabeth Hall
Elizabeth Hall
19:42 21 Nov 22
We used Burns & McBride to service our boiler system and we found them to be very knowledge, professional and courteous. We highly recommend them as they have the problem solving skills you want when hiring a service professional.
Jenny Mayo
Jenny Mayo
18:29 20 Nov 22
Ryan was very honest and helpful determining the problem with my very old heating system and gave me options to resolve the issue.
Prasenjit Bose
Prasenjit Bose
20:02 17 Nov 22
Jesse was very thorough and professional . Great Job !
Erika Ezzo
Erika Ezzo
21:21 16 Nov 22
Only ones who can work on my boiler system. Do a good job.
Carlo N Ciabattoni
Carlo N Ciabattoni
21:02 16 Nov 22
N/a
D H
D H
17:04 14 Nov 22
Kenny was on time, professional and very knowledgeable. He was great and I appreciate him keeping our 11yo system going. Thank you!
steven crews
steven crews
23:22 11 Nov 22
Arrived in a timely manner, explained services rendered and focused on the need to keep sludge out of the furnace for better operations.
Steve Vaughn
Steve Vaughn
18:49 11 Nov 22
Susanne Braconnier
Susanne Braconnier
18:10 11 Nov 22
Mike Pietrusko
Mike Pietrusko
23:17 10 Nov 22
Annual oil furnace and tank cleaning and check up was very through, and done very professionally .
Ed Preisendanz
Ed Preisendanz
20:44 10 Nov 22
Kevon Mason performed a standard maintenance check & serviced my oil furnace. He is skilled and efficient. I am very impressed by this company & the quality of their techs.
Rich Diodato
Rich Diodato
12:16 10 Nov 22
Reliable & professional. Easy to deal with. This was my first experience with this firm. I plan to be a repeat client.
Ronald Fontana
Ronald Fontana
15:46 08 Nov 22
Arrived in a timely manor. Very professional and explained everything that was completed today. Highly recommend.
Junxian Zhang
Junxian Zhang
20:53 07 Nov 22
Richard was on time for the appointment and very patiently explained to me the details of my home thermostat.
Edward Ford
Edward Ford
18:14 07 Nov 22
Sharon Squire-Stewart
Sharon Squire-Stewart
04:50 05 Nov 22
.Scheduled maintenance on my AC unit. Very professional service from Ryan, the service tech today.He took time to explain things about my system's operation to me.
Jerry Bilton
Jerry Bilton
00:39 05 Nov 22
On time, professional service
John Cawley
John Cawley
18:05 04 Nov 22
Very good technician. On time, courteous and explained everything very well
Joe Short
Joe Short
18:44 03 Nov 22
Friendly & informative
za wil
za wil
19:53 02 Nov 22
Tech did excellent job explaining what was done and gave me recommendations. Answered all of my questions. Felt comfortable with his answers.
James Davis
James Davis
16:32 02 Nov 22
Have been a long time customer. Have been satisfied with products & services over the years.
michael patton
michael patton
23:35 01 Nov 22
Chuck jamison
Chuck jamison
17:59 28 Oct 22
ronnie stratton
ronnie stratton
23:40 26 Oct 22
Clean ,professional. Excellent service and very friendly
Dick Pearce
Dick Pearce
20:21 25 Oct 22
Every thing went fine. The repair guy came on time. The heater was new so no repairs were needed. He made a suggestion on how we might be able to improve heat distribution which I intend to look into.
Jay Lynch
Jay Lynch
15:06 22 Oct 22
Update: I purchased the annual maintenance plan for my AC/HVAC. They visited and made sure everything is working properly.Burns & McBride installed a new water heating system in my house over summer 2021. As of today, the system works excellent.The staff that installed the system were professional and knew what they were doing. They even gave me advice on fixing sump pump issue.When winter came around, my hot air heating elements weren’t doing their job. I called Burns & McBride and they fixed the problem on the same day. Turns out the pipes weren’t flushed during the heating system install.When I was getting quotes for the system from other companies I felt as if I was getting ripped off - definitely going for that high commission. They really didn’t inspect my current system, but offered a very expensive price for their recommendation. The quote the these companies left were vague and without any information about the system they were selling.Burns & McBride is the way to go.
Dan Saunders
Dan Saunders
22:57 21 Oct 22
Joseph Holt
Joseph Holt
20:04 20 Oct 22
Very pleased with the work done.
Robert Hoguet
Robert Hoguet
19:27 20 Oct 22
Angela DelCoglin
Angela DelCoglin
14:05 20 Oct 22
Burns&McBride is a very respectable company. Their employees are knowledgeable, skilled, and very professional. They present straightforward information so the consumer can make an informed decision. Kenny came out today for annual heater preventative maintenance. He is awesome!! I can easily see him as a manager one day because of his manner and knowledgeable. With Burns&McBride I never worry about the HVAC.
Ryan Mcbride
Ryan Mcbride
15:11 19 Oct 22
John Tadler
John Tadler
22:12 18 Oct 22
Great service and great price. Will always use burns and McBride
Ram Khanna
Ram Khanna
10:51 17 Oct 22
He sent the report to my e-mail.
Harold Clark
Harold Clark
23:14 15 Oct 22
Mr. Reid inspected and quickly found the problem and repaired the system. He helped me to operate the system. Job well done!
Nathan Wieling
Nathan Wieling
18:54 14 Oct 22
Burns & McBride did a stellar job removing a 20+ year old oil furnace and replacing with a new oil furnace to provide emergency heat for the new heat pump system! Would highly recommend them for your HVAC needs! They also installed a heatpump water heater that is so efficient it doesn't even register on the EPA scale on the unit.
Jim Burns
Jim Burns
18:04 14 Oct 22
Seasonal HVAC checkup/service. Service provider called to give us an eta and was right on time. Did a complete job with no issues with system and was on his way.
Ron Dickerson
Ron Dickerson
02:20 14 Oct 22
Chris did an excellent job . He made sure that I understood the importance of yearly cleanings and how it affects the performance of your sytems.
clarence hermansky
clarence hermansky
16:11 13 Oct 22
I have always been impressed by the people from Burns and McBride. Jack was no exception He was very personable, efficient. and knowledgeable, answering all my questions without hesitation.
Thomas Hauer
Thomas Hauer
18:17 12 Oct 22
Andrew was well informed and professional.
Ray Desendorf
Ray Desendorf
13:48 12 Oct 22
The Burns & McBride team did an outstanding job with our AC install. Folks were very knowledgeable, careful as they performed work and very thorough. I vetted several companies and received apples to apples quotes from each. Burns & McBride was best by far. I can recommend them highly.
Greg C.
Greg C.
23:42 11 Oct 22
Jesse was professional, on time and fixed our issue economically. He explained that a certain part was probably the problem and when he took the cover off, the part he suspected was damaged. He fixed it quickly and the total cost was very reasonable.
kevin talley
kevin talley
20:08 11 Oct 22
Ryan was prompt, professional, and thorough.
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302-273-1341!

Need service on your heating or cooling system?

Call us today!
302-273-1341