Advanced Diagnostic Technology Ensures Your Repairs and Installations are Done Right, Guaranteed.
Most customers aren’t trained to know the ins and outs of their HVAC, plumbing, and mechanical equipment, making it difficult for you to trust and understand the work a technician may recommend or complete while on site.
We recognize that innovative tools not only save homeowners time and money but also enable us to give you the highest level of service from the time you call, to the time we finish your appointment.
Our latest platform, XOi, allows us to not only accurately diagnose your system’s issue, but it also shows you exactly what we do on the appointment, so you can see the repairs or installations right on your computer or phone screen. XOi enables seamless communication and transparency between techs, managers, and customers.
- Analyzes and Identifies problems that need immediate repairs
- Provides you with video and photo documentation of the entire service call
- Maintains a comprehensive record of your system to better plan for future repairs or replacements
- Helps you make informed decisions about your HVAC equipment
- Empowers our technicians to complete any necessary repairs in a single visit
XOi also enables all of our technicians to have a dedicated team of experts on hand in real-time, fostering a collaborative environment for any unexpected issues that may arise when servicing your system. Our trucks are also fully stocked with parts and accessories, thus further removing the need for return visits, as all our tools are on hand.
This transparency allows our homeowners to feel completely confident in their decision to choose Burns & McBride as their home comfort specialists.
Burns & McBride is the exclusive provider of this cutting-edge technology in our servicing area. We provide this service at no additional cost and is one of the many ways our standard excellence raises the bar on repairs and installations.